Privacy policy

I Privacy Policy for the Match Rider websites

§1 Information on the collection of personal data

(1) The websites ‘fahrplantool.de’, ‘matchrider.de’ and ‘mobilitydiy.com’ (hereinafter referred to as ‘websites’) are operated by Match Rider GmbH.

Match Rider GmbH takes the protection of your personal data very seriously and treats your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. To this end, Match Rider GmbH has implemented technical and organisational measures to ensure that the following data protection provisions are observed both by us and by our external service providers. Compliance with the respective applicable legal provisions, such as the German Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG), is a matter of course for us.

In the following, we will inform you about how we collect personal data when you use our websites. Personal data is any data that can be related to you personally, e.g. name, address, email addresses, user behaviour.

(2) The controller pursuant to Article 4(7) of the EU General Data Protection Regulation (GDPR) is

Match Rider GmbH
Ziegelhäuser Landstraße 39
69120 Heidelberg
Tel.: +49 6221- 3541840
E-Mail: info@matchrider.de

(3) When you contact us by email or using a contact form, we store your email address and, if you have provided it, your name and telephone number, in order to answer your questions. We delete the data collected in this context once it no longer needs to be stored, or – in the case of legal retention obligations – we restrict the processing.

(4) If we use contracted service providers for individual functions of our offer or would like to use your data for advertising purposes, we will inform you in detail about the respective processes below. We will also state the defined criteria for the storage period.

§2 Rights and consent

(1) You have the following rights with respect to us regarding your personal data:

    1. Right of access,
    2. Right to rectification or erasure,
    3. right to restriction of processing,
    4. right to object to processing,
    5. right to data portability.

(2) You also have the right to complain to a data protection supervisory authority about our processing of your personal data.

§3 Collection of personal data when visiting our websites

(1) If you use the websites for information purposes only, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you wish to visit our websites, we collect the following data, which is technically necessary for us to display our websites to you and to ensure stability and security (legal basis is Art. 6 para. 1 sentence 1 lit.f GDPR ):

    • IP address
    • Date and time of the request
    • Content of the request (specific page)
    • Access status / HTTP status code
    • Amount of data transferred in each case
    • Website from which the request came
    • Browser
    • language and version of the browser software.

(2) In addition to the above data, cookies are stored on your computer when you use our websites. Cookies are small text files that are stored on your hard drive and assigned to the browser you are using and through which certain information flows to the location where the cookie is set (in this case by us). Cookies cannot execute any programmes or transmit viruses to your computer. They serve to make the internet more user-friendly and effective overall.

(3) Use of cookies:

a) Our websites use the following types of cookies, the scope and functionality of which are explained below:

    • Temporary cookies (see b).
    • Permanent cookies (see c).

b) Temporary cookies are automatically deleted when you close the browser. This includes, in particular, session cookies. These store a so-called session ID, which can be used to assign various requests from your browser to the shared session. This allows your computer to be recognised when you return to our website. The session cookies are deleted when you log out or close the browser.

c) Permanent cookies are automatically deleted after a certain period of time, which may vary depending on the cookie. You can delete cookies at any time using your browser’s security settings.

d) You can configure your browser settings as you wish and, for example, refuse to accept third-party cookies or all cookies. We would like to point out that you may not be able to use all the functions of this website.

Integration of financial service providers

    1. On our website ‘mobilitydiy.com’ we use the services of Stripe, Inc. To pay on our website ‘mobilitydiy.com’, your account details are transmitted to this financial service provider. Your data is transmitted via an encrypted connection.

Integration of social media providers

    1. Our websites use the services of Google, Inc. A Google account can optionally be used to log in to our apps. In this case, your account data will be transmitted to this provider. Your data will be transmitted via an encrypted connection.
    2. By using the ‘mobilitydiy.com’ website, you consent to the collection, processing and use of the automatically collected data by Google Inc., its agents and third parties.
    3. Further information on the purpose and scope of the data collection and its processing by the plug-in provider can be found in the provider’s data protection declaration. There you will also find further information about your rights in this regard and setting options for protecting your privacy:https://policies.google.com/privacy?hl=en-US

§4 Further functions and offers on our websites

(1) In addition to the purely informational use of our websites, we offer various services that you can use if you are interested. To do so, you will usually have to provide additional personal data that we use to provide the respective service and to which the above-mentioned data processing principles apply.

(2) In some cases, we use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly reviewed.

(3) In addition, we may disclose your personal data to third parties if we offer participation in campaigns, competitions, contracts or similar services together with partners. You will receive more detailed information when you provide your personal data to describe the respective offer.

(4) If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you of the consequences of this fact in the description of the respective offer.

§5 Objection to or revocation of consent to the processing of your data

(1) If you have consented to the processing of your data, you can revoke this consent at any time. Such a revocation affects the permissibility of the processing of your personal data after you have communicated it to us.

(2) If we base the processing of your personal data on the reconciliation of interests, you can object to the processing. This is particularly the case if the processing is not necessary for the fulfilment of a contract with you, which we describe in the following functional description. When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as before. In the event of your justified objection, we will examine the situation and either stop or adjust the data processing or point out to you our compelling legitimate reasons for continuing the processing.

(3) Of course, you can object to the processing of your personal data for advertising and data analysis purposes at any time. You can inform us of your objections to advertising using the following contact details: info@matchrider.de.

§6 Use of social media plug-ins

(1) We currently use the following social media plug-ins: Facebook, Twitter, YouTube, Instagram and LinkedIn. We use the so-called two-click solution. This means that when you visit our websites, no personal data is initially passed on to the plug-in providers. You can recognise the provider of the plug-in by the marking in the field above the initial letter or the logo. We give you the option to communicate directly with the plug-in provider via the button. Only if you click on the marked field and thereby activate it, the plug-in provider receives the information that you have accessed the corresponding website of our online service. In addition, the data mentioned in section 3 of this declaration will be transmitted. According to the respective provider in Germany, the IP address is anonymised by Facebook immediately after it is recorded. By activating the plug-in, your personal data will be transmitted to the respective plug-in provider and stored there (for US providers in the USA). Since the plug-in provider collects data in particular via cookies, we recommend that you delete all cookies using your browser’s security settings before clicking on the greyed-out field.

(2) We have no influence on the data collected and the data processing operations and we are also not aware of the full extent of the data collection, the processing purposes or the storage times. We also have no information about the deletion of the data collected by the plug-in provider.

(3) The plug-in provider stores the data collected about you as a user profile and uses it for advertising purposes, market research and/or the customised design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to display customised advertising and to inform other users of the social network about your activities on our websites. You have the right to object to the creation of these user profiles, but you must contact the respective plug-in provider to exercise this right. Through the plug-ins, we offer you the opportunity to interact with social networks and other users in order to improve our offer and make it more interesting for you as a user. The legal basis for the use of the plugins is Art. 6 para. 1 GDPR.

(4) The data is shared regardless of whether you have an account with the plug-in provider and are logged in to it. If you are logged in to the plug-in provider, the data we collect from you will be directly associated with your existing account with the plug-in provider. For example, if you link the page, the plug-in provider will also store this information in your user account and publicly share it with your contacts. We recommend that you regularly log out after using a social network, but especially before activating the button, as this will help you avoid being assigned to your profile on the plug-in provider.

(5) Further information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the following data protection declarations of these providers. There you will also find further information about your rights and settings options for protecting your privacy.

(6) Addresses of the respective plug-in providers and URL with their data protection information:

    • Meta: | Further information on data collection: | Facebook has registered with the EU-US Privacy Shield:
    • X: | Twitter has signed up to the EU-US Privacy Shield:
    • YouTube:
    • Instagram:
    • LinkedIn:

§7 Use of Google Analytics

Our websites use Google Analytics, a web analysis service provided by Google Inc. (‘Google’). Google Analytics uses so-called ‘cookies’, text files that are stored on your computer and that allow an analysis of your use of the website. The information generated by the cookie about your use of our websites (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the websites, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of our websites. By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can opt out of the collection and use of your IP address by Google Analytics at any time with effect for the future. For more information, please visit:

This website uses Google Analytics with the extension ‘anonymizeIP ()’, so that the IP addresses are processed only in short form, to exclude direct personal references.

For more information and the Google Privacy Policy, please visit: https://policies.google.com/privacy?hl=en-US

§8 Use of Google AdWords

We use the advertising programme ‘Google AdWords’. When you click on an ad placed by Google, a conversion tracking cookie is placed on your computer. The cookie loses its validity after 30 days, contains no personal data and is not used for personal identification. If you visit certain pages on our site and the cookie has not expired, we and Google may determine that you clicked on the ad and were redirected to that page. Under no circumstances can cookies be tracked via the websites of AdWords customers. We only receive information about the total number of users who clicked on our ad and were redirected to one of our pages with a so-called ‘conversion tracking tag’. However, we do not receive any information that can be used to personally identify users. If you do not wish to participate in tracking, you can object to this use by preventing the installation of cookies by setting your browser (e.g. by disabling the automatic setting of cookies).

Further information and Google’s privacy policy can be found at: https://policies.google.com/privacy?hl=en-US

II Privacy Policy for Match Rider Apps

§1 Information on the collection of personal data

(1) The services ‘DIY Ridesharing’ app, ‘DIY Admin’ app, ‘DIY Bus’ app, ‘DIY On-demand’ app and ‘DIY On-demand Driver’ app (hereinafter referred to as ‘apps’) are operated by Match Rider GmbH, Ziegelhäuser Landstraße 39, (hereinafter also referred to as ‘we’) and are products of Match Rider GmbH.

Match Rider GmbH takes the protection of your personal data very seriously and treats your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. To this end, Match Rider GmbH has implemented technical and organisational measures to ensure that the following data protection provisions are observed both by us and by our external service providers. Compliance with the respective applicable legal provisions, such as the German Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG), is a matter of course for us.

In the following, we will inform you about the collection of personal data when using our apps. Personal data is all data that can be related to you personally, e.g. name, address, email addresses, user behaviour.

(2) The controller pursuant to Article 4(7) of the EU General Data Protection Regulation (GDPR) is

Match Rider GmbH
Ziegelhäuser Landstraße 39
69120 Heidelberg
Tel.: +49 6221- 3541840
E-Mail: info@matchrider.de

(3) When you contact us by email or using a contact form, we store your email address and, if provided by you, your name and telephone number so that we can answer your questions. We delete the data collected in this context once it no longer needs to be stored, or – in the case of legal retention obligations – we restrict the processing.

(4) If we use contracted service providers for individual functions of our offer or would like to use your data for advertising purposes, we will inform you in detail about the respective processes below. We also state the defined criteria for the storage period.

§2 Rights and consent

(1) You have the following rights with respect to the personal data concerning you:

    1. right of access,
    2. right to rectification or erasure,
    3. right to restriction of processing,
    4. right to object to processing,
    5. right to data portability.

(2) You also have the right to complain to a data protection supervisory authority about our processing of your personal data.

§3 Collection of personal data when using the app

General information

(1) When you download the apps, the necessary information is transferred to the app store, in particular your username, email address and customer number for your account, the time of the download, payment information and the individual device identification number. We have no influence over this data collection and are not responsible for it. We only process the data to the extent necessary to download the mobile app to your mobile device.

(2) In connection with your use of the app, device-related data is stored on our servers for data security reasons (e.g. to prevent attacks), which may possibly allow identification (legal basis is Art. 6 para. 1 sentence 1 lit. f DSGVO):

    • IP address of your mobile device used at the time of retrieval.
    • Including details about this query, such as date and time, status and amount of data transferred.

We store this data for a maximum period of 90 days. Without further additional information, such as information from an internet provider about the subscriber, which is generally available to us without a specific reason, such as a suspicion of a violation of the law, we are not able to assign this data to individual, identifiable persons.

(3) Registration is sometimes required to use the apps.

(4) If you contact us using the contact form, we will store the information you provide in the request form, including the contact details you optionally provide, for the purpose of processing your request and in case of follow-up questions.

Your personal data transmitted to us will be processed exclusively on servers in Europe.

Collection of your location data

(1) In order to use some functions, you must give your consent for us to collect your location data using GPS for the purpose of providing the service. You can allow or revoke the function at any time in the settings of the app or your operating system by deactivating the location. Then these functions cannot be used in the app.

(2) We do not store your location data outside of your mobile device or merge this data with other data and data sources. An exception to this is the use of the ‘DIY Bus’ app.

Statistical data that we collect about the general use of the app

(1) The data collected on the use of the app (usage data) is used for statistical analysis, to continuously expand the app and improve the user experience, and to provide information that is as relevant as possible. We cannot assign this usage data to any person and it is only used in aggregated form. The following usage data is collected for statistical analysis:

    • app version used
    • time of server request
    • number of app sessions (starting the app)
    • frequency of visits to certain quick links
    • frequency of page views
    • request for certain app parameters (activation of push notifications or location service)

Integration of map service providers

(1) In the apps, we use the Google Maps service provided by Google Inc. Your location data is transmitted to this map service provider for map display and localisation. Your location data is transmitted via an encrypted connection. This enables us to display interactive maps directly in the app and allows you to conveniently use the map function.

(2) By using the apps, you consent to the collection, processing and use of the automatically collected data by Google Inc, its agents and third parties.

(3) Further information on the purpose and scope of the data collection and its processing by the plug-in provider can be found in the provider’s data protection declarations. There you will also find further information about your rights in this regard and settings options for protecting your privacy: https://www.google.com/intl/de_de/help/terms_maps.html.

Involvement of financial service providers

(1) In the DIY Ridesharing and DIY On Demand apps, we use the services of Stripe, Inc. To pay in our DIY Ridesharing and DIY On Demand apps, your account details are transmitted to this financial service provider. Your data is transmitted via an encrypted connection. This enables us to offer you a convenient way to pay for or donate to our mobility services.

(2) By using the ‘DIY Ridesharing’ and ‘DIY On Demand’ apps, you consent to the collection, processing and use of the automatically collected data by Stripe, Inc., its agents and third parties.

(3) Further information on the purpose and scope of data collection and processing by the plug-in provider can be found in the provider’s data protection declaration. This also contains further information on your rights in this regard and settings options for protecting your privacy: https://stripe.com/dk/privacy.

Messages (push notifications) requested by the user

(1) With the help of so-called push notifications, you can have notifications sent directly to your mobile device without the app having to be in the foreground to do so. We do not store any identifying user data for you, nor do we evaluate it in relation to you personally. These functions are provided by the provider of the operating system of your mobile device, such as Apple or Google.

Transfer of your data to third parties and to third countries

(1) We will not transfer your data to third parties. This does not apply to service providers who act on our behalf or to the extent that you have expressly consented.

§4 Data exchange on trip data

By registering, the user grants Match Rider the revocable and free right to transmit trip data to affiliated external third parties, limited to the use and purpose of the contract. Affiliated external third parties are independent operators of mobility portals or open data portals. Users grant the affiliated external third party the right to process the transmitted ride data and to display it on an external website or in an external app. For the sake of clarity, it should be noted that the information displayed on the external website or in the external app does not contain any personal data. The reference of the ride data to the personal data is made exclusively via a display in the apps offered by Match Rider. Interested parties who wish to establish a link between the driving data and the personal data are redirected from the external third party’s offer to the Match Rider website or app. In addition, Match Rider obliges all affiliated external third parties to use the displayed user data only temporarily for display in the offer and not to store it permanently.

§5 Self-disclosure / consent

Match Rider GmbH will provide you with information about the scope, origin and recipient(s) of the stored data and the purpose of the storage free of charge and upon request. The information can also be provided in writing. The request for information must be addressed in writing to Match Rider GmbH, enclosing proof of identity (e.g. a copy of your ID card). However, only your name, address, date of birth and the expiry date on the copy of your ID are required for identification purposes. All other data on the copy (e.g. ID card number, photograph, personal characteristics, nationality) can therefore be blackened. The copy of the ID card is used solely for the identity check and then destroyed.

In addition, you can request at any time that incorrect data be corrected. For information about your personal data, please contact info@matchrider.de.

You can also use this contact address to request the deletion of your data if necessary. By agreeing to the terms and conditions and the terms of this declaration, you consent to the regulated use of personal data. You can consent or refuse by clicking or not clicking on the ‘I agree’ field when you initially start the app after installation. Your consent is essential for the use of the app; its content can be accessed by the user at any time in the app under Service. You have the right to revoke your consent at any time, to uninstall the app and thus to delete all the data contained in it.

§6 Notification of changes

We may amend this Policy from time to time by updating this page to reflect changes in the law or our privacy practices. We will update the ‘Last Modified’ date at the top of the Policy. To the extent required by law, we will notify you of changes. However, we encourage you to review this Policy when you use the App to see if there have been any changes.

Version dated 29.08.2024